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Vision Helpdesk offers three customer support software for your scaling customer support services.
1) Help Desk Software
Multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
2) Satellite Help Desk
Helps to manage customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.
3) ITIL/ITSM Service Desk
Vision Helpdesk's ITIL desk follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management features.
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